1. PARTIES TO THE AGREEMENT
1.1. Seller: LetsGoBuild, Lda., with registered office in Portugal, NIF: 519 189 299, hereinafter referred to as the "Seller", which operates the website www.letsgobuild.pt.
1.2. Buyer: Any natural or legal person who accepts the terms of this public offer by placing an order on the Seller's website, hereinafter referred to as the "Buyer".
1.3. The acceptance of these Terms and Conditions constitutes the conclusion of a purchase and sale agreement between the Seller and the Buyer.
2. OBJECT OF THE AGREEMENT
2.1. The Seller undertakes to transfer ownership of the goods to the Buyer, and the Buyer undertakes to accept and pay for the goods under the conditions set forth in this agreement.
2.2. This agreement applies to the sale of goods imported and marketed by the Seller within Portuguese territory, including: construction materials, electronic products, household goods, and other items available on the website www.letsgobuild.pt.
2.3. The description, characteristics, price, and availability of each product are specified on the respective page of the website at the time the order is placed.
3. PRICES AND PAYMENT
3.1. Product prices are listed in Euros (€) and include VAT at the applicable rate, in accordance with current Portuguese legislation.
3.2. The Seller reserves the right to change product prices without prior notice. The price applicable to the order is the one in effect at the time of confirmation.
3.3. Accepted payment methods are indicated on the website and may include: credit/debit card, bank transfer, MB Way, Multibanco, and other available methods.
3.4. Payment is considered completed at the moment the Seller receives confirmation from the banking institution or payment processor.
3.5. For business clients (B2B), specific payment terms may be agreed upon via a separate contract.
3.2. The Seller reserves the right to change product prices without prior notice. The price applicable to the order is the one in effect at the time of confirmation.
3.3. Accepted payment methods are indicated on the website and may include: credit/debit card, bank transfer, MB Way, Multibanco, and other available methods.
3.4. Payment is considered completed at the moment the Seller receives confirmation from the banking institution or payment processor.
3.5. For business clients (B2B), specific payment terms may be agreed upon via a separate contract.
4. DELIVERY CONDITIONS
4.1. Product delivery is carried out at the address indicated by the Buyer at the time of the order.
4.2. Delivery times are indicative and may vary depending on product availability and the delivery location. Standard delivery times are specified on the product page and/or in the order confirmation.
4.3. Delivery costs are indicated during the ordering process and may vary based on the weight, volume, and destination of the order.
4.4. The risk of loss or damage to the goods is transferred to the Buyer at the moment of delivery.
4.5. In the event of the recipient's absence during the delivery attempt, the carrier will leave a notice, and the Buyer must contact the delivery service to reschedule.
4.2. Delivery times are indicative and may vary depending on product availability and the delivery location. Standard delivery times are specified on the product page and/or in the order confirmation.
4.3. Delivery costs are indicated during the ordering process and may vary based on the weight, volume, and destination of the order.
4.4. The risk of loss or damage to the goods is transferred to the Buyer at the moment of delivery.
4.5. In the event of the recipient's absence during the delivery attempt, the carrier will leave a notice, and the Buyer must contact the delivery service to reschedule.
5. RIGHT OF WITHDRAWAL (CONSUMERS)
5.1. Pursuant to Decree-Law No. 84/2021, of October 18, and other applicable legislation, a Buyer who is a consumer has the right to withdraw from the contract within 14 (fourteen) business days from the date of receipt of the goods, without the need to state any reason.
5.2. To exercise the right of withdrawal, the Buyer must notify the Seller through an unequivocal statement sent in writing to the email address: [email protected].
5.3. In the event of withdrawal, the Seller shall reimburse the Buyer for all payments received, including delivery costs (excluding supplementary costs resulting from the choice of a delivery method other than the least expensive standard delivery offered), within a maximum of 14 days after receiving the withdrawal notification.
5.4. The Buyer shall bear the cost of returning the goods, unless otherwise agreed.
5.5. The right of withdrawal does not apply to personalized products, sealed products opened after delivery for hygiene reasons, or other cases provided for under applicable law.
5.2. To exercise the right of withdrawal, the Buyer must notify the Seller through an unequivocal statement sent in writing to the email address: [email protected].
5.3. In the event of withdrawal, the Seller shall reimburse the Buyer for all payments received, including delivery costs (excluding supplementary costs resulting from the choice of a delivery method other than the least expensive standard delivery offered), within a maximum of 14 days after receiving the withdrawal notification.
5.4. The Buyer shall bear the cost of returning the goods, unless otherwise agreed.
5.5. The right of withdrawal does not apply to personalized products, sealed products opened after delivery for hygiene reasons, or other cases provided for under applicable law.
6. WARRANTY AND COMPLIANCE
6.1. All products sold comply with applicable Portuguese and European legislation.
6.2. The Seller guarantees that the products are in conformity with the contract for a minimum period of 2 (two) years from the date of delivery, under the terms of Decree-Law No. 84/2021, of October 18.
6.3. In the event of a lack of conformity, the Buyer is entitled to the repair or replacement of the good, an appropriate price reduction, or the termination of the contract, in accordance with applicable legal terms.
6.4. For warranty claims, the Buyer must contact the Seller through the channels indicated on the website.
6.2. The Seller guarantees that the products are in conformity with the contract for a minimum period of 2 (two) years from the date of delivery, under the terms of Decree-Law No. 84/2021, of October 18.
6.3. In the event of a lack of conformity, the Buyer is entitled to the repair or replacement of the good, an appropriate price reduction, or the termination of the contract, in accordance with applicable legal terms.
6.4. For warranty claims, the Buyer must contact the Seller through the channels indicated on the website.
7. RETURNS AND EXCHANGES
7.1. Outside the legal withdrawal period, returns and exchanges will be accepted under the conditions and timeframes specified in the returns policy available on the Seller's website.
7.2. Returned products must be in their original condition, without signs of use, and with all original tags and packaging.
7.3. The Seller reserves the right to refuse returns of products that do not meet the established conditions.
7.2. Returned products must be in their original condition, without signs of use, and with all original tags and packaging.
7.3. The Seller reserves the right to refuse returns of products that do not meet the established conditions.
8. PROTECTION OF PERSONAL DATA
8.1. The processing of Buyers' personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
8.2. The personal data collected will be used exclusively for the purposes of order processing, product delivery, invoicing, and communication related to the services provided.
8.3. The Buyer has the right to access, rectification, erasure, and portability of their data, and may exercise these rights via email at: [email protected].
8.4. The complete privacy policy is available on the Seller's website.
8.2. The personal data collected will be used exclusively for the purposes of order processing, product delivery, invoicing, and communication related to the services provided.
8.3. The Buyer has the right to access, rectification, erasure, and portability of their data, and may exercise these rights via email at: [email protected].
8.4. The complete privacy policy is available on the Seller's website.
9. LIABILITY
9.1. The Seller is not responsible for delays or non-performance resulting from force majeure, including natural disasters, strikes, transport disruptions, or other circumstances beyond its reasonable control.
9.2. The Seller's total liability to the Buyer shall not exceed the total amount paid by the Buyer for the order in question.
9.3. The Seller is not liable for any incorrect use of the products or for damages resulting from improper installation.
9.2. The Seller's total liability to the Buyer shall not exceed the total amount paid by the Buyer for the order in question.
9.3. The Seller is not liable for any incorrect use of the products or for damages resulting from improper installation.
10. DISPUTE RESOLUTION
10.1. In the event of a dispute, the Buyer may resort to a Consumer Dispute Arbitration Center or another alternative consumer dispute resolution entity, under the terms of applicable legislation.
10.2. For online disputes, the Buyer may use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.
10.3. This agreement is governed by Portuguese law. In the event of a judicial dispute, the parties agree to the jurisdiction of the courts of the district of Lisbon, without prejudice to the provisions of consumer protection legislation.
10.2. For online disputes, the Buyer may use the European Online Dispute Resolution (ODR) platform, available at: https://ec.europa.eu/consumers/odr.
10.3. This agreement is governed by Portuguese law. In the event of a judicial dispute, the parties agree to the jurisdiction of the courts of the district of Lisbon, without prejudice to the provisions of consumer protection legislation.
11. FINAL PROVISIONS
11.1. The Seller reserves the right to amend these Terms and Conditions at any time. Any changes will take effect upon publication on the website. Orders placed prior to the amendment are governed by the terms in effect on the date the order was placed.
11.2. The invalidity or unenforceability of any clause of this agreement does not affect the validity of the remaining clauses.
11.3. By placing an order, the Buyer declares that they have read, understood, and accepted these Terms and Conditions.
11.2. The invalidity or unenforceability of any clause of this agreement does not affect the validity of the remaining clauses.
11.3. By placing an order, the Buyer declares that they have read, understood, and accepted these Terms and Conditions.
CONTACTS
Effective date: 01.05.2026
LetsGoBuild, Lda. | www.letsgobuild.pt | [email protected]
Address: Rua de Guedes, n.º 200, Vilar de Paraíso 4405-817 Vila Nova de Gaia, Portugal | NIF (Tax ID): 519 189 299
LetsGoBuild, Lda. | www.letsgobuild.pt | [email protected]
Address: Rua de Guedes, n.º 200, Vilar de Paraíso 4405-817 Vila Nova de Gaia, Portugal | NIF (Tax ID): 519 189 299